Terms of Use
The website www.lactolerance.fr is published by Laboratoire Physiosynthèse SARL, with a capital of 10,000 Euros, headquartered at 31 rue de Bretagne, 75003 Paris, registered with the Paris Trade and Companies Register under number 522 878 107 000 13, and with intra-community VAT number FR94522878107.

Contact us:
Phone: 09 70 70 70 87 (non-premium call)
Email: [email protected]
The Site is hosted by Infomaniak.

PURPOSE
These general terms of use (the "TOU") govern the use of the Site by any user, a natural person, aged at least sixteen years ("You"). They define the conditions under which You may access and navigate the Site concerning the products sold on the site.

By browsing the Site, You acknowledge having read and accepted the TOU fully and unreservedly.

Laboratoire Physiosynthèse reserves the right to modify the TOU at any time. They will be applicable as soon as they are posted online. We encourage you to review the TOU regularly.

ACCESS TO THE SITE
The Site is open to any internet user meeting the conditions mentioned above, provided they have an internet connection.

However, creating a customer account is necessary if You wish to place an order on the Site. In such cases, we invite you to refer to the General Terms of Sale.

CUSTOMER ACCOUNT
Your customer account allows you to:

  • View and update your contact information;
  • Track your current orders and view your order and refund history;
  • Return an item and request a refund;
  • View the promotional offers available to You;
  • Manage your subscriptions;
  • Configure your advertising campaign preferences.

To create your customer account, You must complete a registration form including your contact details (title, last name, first name, postal address, email, phone, date of birth) and create your personal password. You will then receive an email confirming your account creation and containing all your customer data.

By creating your customer account, You agree to provide accurate, complete, and up-to-date information.

Your login details (email address or customer number and password) are your sole responsibility. You must ensure the confidentiality of this information and report any fraud or hacking to Laboratoire Physiosynthèse’s customer service as soon as possible.

To delete your account, contact Laboratoire Physiosynthèse’s customer service following the “Your rights of access, modification, and deletion” provisions in the "Personal Data" tab of the Site. Laboratoire Physiosynthèse may also delete a customer account without any ongoing orders due to personal data regulations.

PERSONAL DATA
Personal data collected on the Site will be processed electronically. You are invited to refer to the "Personal Data" tab of the Site for full information.

Collection of phone numbers for promotional SMS
While browsing www.lactolerance.fr or creating your customer account, you may be asked to provide your phone number to receive occasional promotional offers via SMS. This data collection is done only with your explicit consent, obtained when you submit your number. You can withdraw your consent at any time by following the unsubscribe instructions included in each SMS or contacting our customer service. Laboratoire Physiosynthèse commits to not sharing your phone number with third parties without your consent, except when required by law.

INTELLECTUAL PROPERTY
All elements of the Site, whether visual or audio, including the underlying technology, are protected by copyright, trademarks, or patents. Similarly, the trademarks, logos, designs, and models on the Site are the exclusive property of Laboratoire Physiosynthèse. Their disclosure cannot be construed as granting any license or right to use these trademarks or elements protected by copyright. They may not be used under the penalty of infringement. Thus, no document from the Site may be copied, reproduced, republished, downloaded, posted, transmitted, or distributed in any way.

However, it is possible to download a copy of documents to your computer for personal, non-commercial use, provided that the information is not modified, and all copyrights and other proprietary notices remain intact. Modifying these documents or using them for other purposes constitutes an infringement of Laboratoire Physiosynthèse's intellectual property rights.

LIABILITY
Laboratoire Physiosynthèse is committed to ensuring the proper functioning of the Site, but its responsibility cannot be engaged for any inconvenience or damage inherent to the use of the internet, such as service interruption, external intrusion, or the presence of computer viruses.

DISPUTES
The TOU are governed by French law. The competent court in the event of a dispute will be that of the defendant's domicile.

The Site complies with French legislation, and under no circumstances does Laboratoire Physiosynthèse guarantee compliance with the local laws applicable to you if you access the Site from countries other than France.

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