The lactolerance.fr online store was created by Laboratoire PhysioSynthèse, which is the operator of this site.

Any order taken for a product appearing in the online store of this site, implies the prior acceptance of the general conditions of sale. Accordingly, the consumer acknowledges being fully informed of the fact that its agreement on the content of these terms and conditions, does not require the handwritten signature of this document.

The consumer recognizes to have taken knowledge, at the time of the placing of order, of the general conditions of sale stated on the site www.lactolerance.fr. Any order placed is acceptance of these terms and conditions without reservation. Laboratoire PhysioSynthèse undertakes for its part to respect its role as a reseller under these conditions. 

The Offer

The offers on the site are valid while they are online.

The offers presented by Laboratoire PhysioSynthèse are valid only within the limits of available stocks.

PhysioSynthese Laboratory reserves the right to modify the product range according to the constraints imposed by its suppliers. In the event of a confirmed and paid order, and in the event of stock shortage or change in the product range, PhysioSynthese Laboratory reserves the right to deliver an order with identical characteristics in price and quality. 

Product characteristics

The products offered comply with current French legislation and standards applicable in France. The photographs, texts, diagrams and drawings illustrating the products presented are not contractual for some. Accordingly, the responsibility of Laboratoire PhysioSynthèse SARL can not be held liable for errors or omissions in any of these photographs, texts, diagrams or drawings or in case of change in the characteristics of products by suppliers.

PhysioSynthese Laboratory only undertakes to deliver an order similar to the one ordered. The choice and purchase of a product are placed under the sole responsibility of the consumer. PhysioSynthese Laboratory can not be held responsible for any direct or indirect damage resulting from the use or improper storage of products, the consumer has not complied with the instructions in the instructions for use and maintenance of products purchased on the site.

PhysioSynthese Laboratory guarantees the Buyer, under the latent defects that may affect the products delivered, as part of a replacement of defective products, or parts making them unfit for use, or their refund without being considered by the Buyer as responsible for any harmful consequences that these latent defects could have caused.

PhysioSynthese Laboratory shall not be held liable for breach of contract in case of stock shortage or unavailability of the product, force majeure, disruption, total or partial strike including postal services and means of transport and / or communications, flood, fire.

Laboratoire PhysioSynthèse shall not be held liable for any indirect damage, operating loss, loss of profit, loss of opportunity, damages or expenses that may arise from the purchase of the products. 

Availability of products

The order will be taken into account after confirmation of our acceptance and from the day when the consumer's order has been definitively validated (means of payment received and order verification procedure completed).

In case of unavailability of the ordered product, in particular because of our suppliers, the consumer will be informed as soon as possible and will have the possibility to cancel his order. The consumer will then have the choice of requesting either a refund, if any, of the sums paid within 3 days of their payment, or an exchange of product of equivalent characteristics and price, if Laboratoire PhysioSynthèse is able to obtain it.

In case of impossibility of exchange, Laboratoire PhysioSynthèse reserves the right to cancel the customer's order and refund the sums paid. Information on the availability of products being transmitted by our suppliers, the unavailability of the product does not engage the responsibility of Laboratoire PhysioSynthèse or entitle the customer to damages. 

Validation

When you click on "Validate your order" after the ordering process, you declare that you accept the order and the entirety of these General Terms and Conditions of Sale of Physiosynthese Laboratory fully and without reservation. Orders placed on the server are binding on the consumer upon receipt by our customer service of the order and its payment. 

Attention we only take into account the addresses listed on your order, so please check your coordinates without forgetting to note if there is a building, an apartment number, or a digicode, essential for the deliveryman. In case of an erroneous address, additional shipping costs will be charged for the return of your package. 

Order confirmation

Laboratoire Physiosynthèse recommends that the customer keep a paper or reliable computerized record of the data relating to his order. The latter cannot be held responsible for any input errors and the consequences in terms of delay, error or impossibility of delivery. In this context, all costs incurred for the reshipment will be charged to the customer.

The conclusion of a sales contract will only occur in the event that Physiosynthese Laboratory accepts the order. Indeed, Physiosynthese Laboratory reserves the right not to register a payment and therefore not to confirm an order in the event of information or situations that do not comply with these general conditions of sale.  

Delivery

All orders placed before 2pm are dispatched the same day (excluding weekends and public holidays).

The overtaking of the delivery times cannot give place to damages, deductions or cancellation of order. However, in the event of non-delivery, due to force majeure, within thirty days from the date of registration, the purchaser may cancel the order. In this case, Laboratoire Physiosynthèse shall return any deposit received, to the exclusion of any compensation or damages claimed by the purchaser. Fire, strike, accident or failure of a supplier of Physiosynthesis Laboratory shall be considered as force majeure.

The commitments of Physiosynthese Laboratory

1. Satisfied or Refunded:

In accordance with Articles L. 121-16 et seq. of the Consumer Code, which gives the customer a right of withdrawal, you have a period of 21 days from the date of delivery of the product purchased on the site www.lactolerance.fr to return the said product complete in its original packaging to Laboratoire Physiosynthèse 31 rue de Bretagne 75003 Paris - for exchange or refund. Physiosynthèse extends this guarantee period to 30 days, with an immediate refund upon request. Shipping costs are the responsibility of the customer and are excluded from the guarantee. This guarantee is limited to one use per household (same name, same address).

2. Same day shipping*:

Your order will be prepared and shipped the same day for all orders for which payment is received before 2:00 pm Monday through Friday, excluding holidays. The latter will be delivered to the address of your choice by our partner La Poste.

3. Secure payment :

The payment by credit card is totally secure and encrypted: no banking information circulates in clear on the Network, thanks to the use of the SSL security standard. This operation does not represent any danger. Your financial information is never communicated to Laboratoire PhysioSynthèse and is transmitted directly to our banking partner.

4. Guarantee :

The guarantees of our products are valid until the use-by date indicated on the items or on the labels. The sale on www.lactolerance.fr is subject to the legal guarantee (guarantee against hidden defects etc.)

In case of problems we will do our best to satisfy you.

5. Customer service:

Whether you want to get advice, or choose a product according to your needs, our specialists answer all your questions by email at service-client@physiosynthese.fr. or by phone at 09 70 40 30 17.

6. Shipping costs

Metropolitan France :

Pick-up & Go : 2.00 € - Free from 30 € purchase.
Home delivery: €5.90 - Free from €60 purchase.

Europe :

Pick-up & Go : from 2.90 € to 4.90 € - Free from 80 € purchase.
Home delivery: from 7.90 € to 14.90 €- Free from 80 € purchase.

Rest of the world: please check your basket.

* Upon receipt of your payment, except in cases of force majeure.

Confidentiality

Law N° 78-17 of January 6, 1978 relating to data processing, the files and freedoms: you have a right of access and of correction to the personal data concerning you.

Our customer service is at your disposal to solve as well as possible and as far as possible with the friendly one, any litigation which could occur.

You can contact us by e-mail at service-client@physiosynthese.fr. It is then advisable to indicate your telephone number

Laboratoire Physiosynthèse SARL with a capital of 10 000 euro

Head office, 31 rue de Bretagne 75003 Paris

Siret number 522 878 107 00013

Intracommunity VAT number: FR94522878107

Registered with the Paris Trade and Companies Registry

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