WHAT DATA DO WE COLLECT FROM YOU?
With your prior consent, when you use our Materials we may collect and process some or all of the following data:
data you provide by filling out forms, uploading content online, subscribing to online services or sending us correspondence:
- first and last name;
- e-mail address;
- telephone number;
- mailing address;
- age/date of birth;
- your opinion of our products;
- your purchase history (on E-commerce Media);
- any special requests you may make of us (primarily for archival purposes);
- We may ask you to complete surveys that we use for scientific and statistical purposes.
DO WE COLLECT YOUR IP ADDRESS AND COOKIES?
We may collect your IP address and browser type for system administration and/or statistical purposes and without identifying any other individual information.
Internet browsers are usually set to accept cookies by default, but you can easily change this by modifying your browser settings. However, please note that if you choose to disable cookies, some parts of our Materials may not be accessible.
HOW DO WE USE YOUR PERSONAL DATA?
We primarily use your personal data for customer / prospect management purposes, including responding to your requests or sending you regular news and information about our products, operations and/or Materials that may be of interest to you.
We also use your data to enhance your digital experience: to understand your interest in our Materials and their content, to manage your online account, to validate your participation in our operations, to process your payments, to ensure that our Materials are presented in a manner that is most relevant to you and your device, and to protect you against possible fraudulent actions.
HOW CAN YOU ACCESS YOUR PERSONAL DATA?
You can contact us by mail, e-mail or telephone and directly on our website www.lactolerance.fr under the heading "My account" to consult the personal data we hold about you.
If you identify an error among these data or if you consider them incomplete or ambiguous, you can also ask us to correct, complete or clarify them.
You may also object to your data being used for commercial prospecting purposes or communicated to third parties for this purpose.
Finally, you can ask us to delete any personal data we hold about you. However, please note that we may keep a record of your data for archiving purposes (particularly where required by law).
DO WE SHARE YOUR PERSONAL DATA?
Please note that we strictly require our service providers to use your personal data only to administer the services we ask them to provide. We also require these service providers to always act in accordance with applicable data protection laws and to pay particular attention to the confidentiality of such data.
WHERE DO WE STORE YOUR PERSONAL DATA?
Your personal data is stored either in our databases or in those of our service providers. These databases are stored on servers located in the European Union.
DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE THE EUROPEAN ECONOMIC AREA?
In order to optimize the quality of service, there may be times when the information communications referred to above may involve transfers of personal data outside the European Economic Area. In such cases, appropriate and rigorous physical, organizational, procedural, technical and personnel measures are taken to ensure the security and confidentiality of personal data.
IS YOUR PERSONAL DATA KEPT SECURE?
We aim to always keep your personal data in the safest and most secure manner, and only for as long as is necessary for the purpose for which it is being processed. To this end, we take appropriate physical, technical and organizational measures to prevent, as far as possible, any alteration, loss or unauthorized access to your data.
In accordance with the law n°78-17 of January 6, 1978 modified relating to data processing, the files and freedoms, you have a right of access, of modification, correction and suppression of the data concerning you.